Visual Impact and Excellent UX for High Stakes Objectives

Marin County Health and Human Services

Client Info

Marin County Health and Human Services, serving 260,000 residents through 40+ programs and 700 employees, needed an urgent solution to communicate critical COVID-19 information in early 2020. With nearly a quarter of the population over 65, they required a website that could deliver real-time updates quickly and clearly to help save lives.

Industry

State & Local Government

Top challenge

• Due to the rapid spread of the virus and the demand for fast access to information, speed was a critical issue for the redesign of the coronavirus information site.

• The main page of the site that displayed key stats needed to be launched immediately, and could not be held up as the remaining pages were being designed.

• Content editors needed to be able to update the data and information on the site every day, along with the option of adding new content blocks or making revisions to pages.

• The types of questions that users were asking were certain to evolve as the new information became available.

Top solution

• Use of the Emulsify component-based design system greatly enhanced efficiencies in the design and launch of the new site. The selection of Pantheon as the hosting partner also helped accelerate the timeframe from development to launch.

• An iterative design and launch process that leveraged the Drupal Switch Page Theme Module, enabled the home page to launch first, followed by subsequent pages, based on a prioritized schedule.

• The Drupal Paragraphs module ensured that non-technical editors were easily guided through powerful content editing capabilities.

• Leveraging Drupal Search API and DraggableViews, the content editors were able to determine which questions on the FAQ page were the most relevant to users and revise the page accordingly.

I could not imagine a better agency relationship. As the sole Drupal developer for Marin County Health & Human Services, I manage 40 sites and have hit my capacity. Promet Source was able to step right in with the creativity and skill to achieve exactly what was needed.

Trent Boeschen

Technology Systems Coordinator, County of Marin Health & Human Services

What We Did

We rapidly designed and launched a COVID-19 information website for Marin County using Drupal, with a phased rollout approach that prioritized the most critical information first. Our solution focused on clear data visualization and easy content updates to keep pace with the rapidly changing situation.

Marin County Health & Human Services webpage

Rapid Development and Launch

Using our Emulsify component-based design system and Pantheon hosting, we delivered the essential statistics page immediately, followed by a staged rollout of additional features. This got critical information to residents as quickly as possible.

Simple Updates for Time-Sensitive Information

We implemented Drupal Paragraphs to let staff update COVID-19 data and information daily without technical help. The system made it easy to add new content blocks and revise pages as needed.

Smart FAQ Management

Using Drupal Search API and DraggableViews, content editors could track which questions residents were asking most and reorganize the FAQ page accordingly. This helped ensure the most relevant information was always easy to find.

The Result

The site successfully delivered critical COVID-19 updates to Marin County's diverse community, with staff able to maintain timely information independently. The project's success led to additional collaborations with the county on other high-stakes websites.

Emergency Response

Rapid deployment strategy
Phased rollout planning
Critical data visualization

Technical Implementation

Drupal development
Component-based design
Pantheon hosting setup

Content Management

Editorial workflow setup
FAQ management system
Search functionality

Training & Support

Content editor training
Technical documentation
Ongoing maintenance

Let’s start your project

Need to share critical Information quickly? Let's discuss how we can help you build a website that delivers essential updates to your community clearly and efficiently, even under urgent timelines.

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