New Possibilities for a High-Stakes Purpose

Marin County Behavioral Health and Recovery Services Prevention and Outreach

Client Info

The Marin County Prevention and Outreach team fosters resilience, creates hope, and strengthens community connections. In addition to providing direct support services, the team leads the Marin County Suicide Prevention Collaborative, launched in response to the county’s February 2020 suicide prevention strategic plan.

Managing more than 30 contracts with community-based organizations, Prevention and Outreach conducts advocacy, training, and education in the community to create greater awareness of and access to Marin County behavioral health resources and services.

Industry

State & Local Government

Top challenge

• Access to information about the Prevention and Outreach team’s services along with vetted and recommended community resources, had been buried within the main Behavioral Health website.

• As outreach to community members who are in critical need of support is an essential focus of the site, resources needed to be not just easy to access, but comforting and encouraging.

• While the primary audience was youth, the site needed to appeal to and engage with a diverse demographic that included all ages, multiple ethnicities, the entire socio-economic spectrum, as well as caregivers and mental health professionals.

• The CMS platform needed to be one that could be richly and easily expanded upon by members of the existing Prevention and Outreach Team, without needing to reach out to the IT department.

Top solution

• The new site’s UX allows for access to all resources directly from the home page. Resources are presented in meaningful categories that include Suicide Prevention, Parenting & Families, Schools & Educators, and Mindfulness & Self Care.

• All critical hotline phone numbers are displayed prominently on the home page, and repeated again prominently on the footer. Within every section, opportunities to get help are highlighted.

• A handwritten script-like font on the home page, along with rounded corners on the photos and a contemporary UX, contributes to a comforting, human touch.

• Promet’s Provus® solution enables content editors to easily work with established design components to update content, add functionality, and switch up layouts as needed.

It was great working with the Promet Source team. They were knowledgeable, efficient, and responded to our questions and suggestions in a timely fashion. We are so pleased with how the website turned out. Thank you to the whole team!

Chandrika Zager

Prevention and Outreach Team Supervisor

What We Did

We partnered with Marin County to transform their digital presence through a discovery workshop followed by comprehensive design and development. The result: a comforting, user-centric website that serves as a central hub for mental health resources, featuring intuitive navigation and seamless content management capabilities.

Marin County Behavioral Health and Recovery Services website

Improved Resource Accessibility

The reimagined user experience brings critical resources to the forefront, with all services accessible directly from the homepage. Resources are thoughtfully categorized under clear sections like Suicide Prevention, Parenting & Families, and Schools & Educators, making it effortless for users to find relevant support.

Enhanced Crisis Response

Strategic placement of crisis hotline numbers on both the homepage and footer ensures immediate access to help. Every section of the site features prominent support options, creating multiple pathways to assistance for those in need. The design maintains a delicate balance between urgency and comfort through thoughtful typography and visual elements.

Empowered Content Management

Implementing our Provus® solution revolutionized how the Prevention and Outreach team manages their digital presence. Content editors can now independently update information, modify layouts, and expand functionality without technical support, ensuring the site remains current and responsive to community needs.

The Result

The new website has transformed how Marin County delivers mental health resources to its community. The platform now serves as a comprehensive digital hub that effectively connects residents with vital services, while giving the Prevention and Outreach team complete control over their digital presence. The successful implementation has created a scalable foundation for future growth and enhanced service delivery.

Strategic Planning

Discovery workshop
User experience design
Information architecture

Design & Development

Responsive web design
Custom Drupal development
Provus® implementation

Content Solutions

Content strategy
Layout Builder integration
Taxonomy development

Technical Infrastructure

CMS configuration
Performance optimization
Security implementation

Let’s start your project

Your organization's mission deserves a website that empowers both your team and the community you serve. Schedule a discovery call to explore how we can elevate your digital presence.