Enhanced UX that Reflects the Local Landscape + Complex Calendaring Capabilities

Wasatch Front Waste & Recycling District

Client Info

Wasatch is a mountain range in Salt Lake County that encompasses 1,206 square miles of striking landscapes, recreational attractions, and a growing population. Named for the Ute Native American word meaning, “low place in the high mountains,” Salt Lake County residents identify with and take great pride in the unique land formations that surround them.

The Wasatch Front Waste & Recycling District’s website needed to reflect appreciation of the region’s striking natural beauty, as conveyed in the mission statement on the home page: “...to provide sustainable, quality, integrated waste and recycling collection services for the health and safety of our community… because not everything fits in the can.”

The website touches close to 90,000 community residents, and expectations are high for a functional website that provides efficient access to needed information.

Industry

Waste and Water

Top challenge

• Keeping the previous WordPress site up-to-date was a cumbersome and time-consuming process.

• The site was not integrated with the Seasonal Container Reservation Program (SCRP) reservation system.

• The UX and design of the site appeared very dated. Their font usage and the color palette did not follow consistent guidelines.

• The information architecture was not streamlined and presented in a way that aligned with residents’ expectations.

Top solution

• Promet’s Provus 2.0 proved to be a key factor in the efficient design and development of the new Drupal 9 site.

• A flexible component-based design system enables content editors to easily make updates and switch up layouts, with the assurance of staying within brand and design guidelines.

• A calendar-based seasonal container rental program and reservation system incorporates a depth and breadth of logic, is easy to use, and is integrated with online payments.

Wasatch Front Waste & Recycling District homepage

Wasatch Front Waste & Recycling District fees and logistics

I love the aesthetics of our new website and how user-friendly it is. One of my favorite parts is the newly created “About Us” page that allows our customers to put a face to the name when they want to reach out.

Pam Roberts

CEO and General Manager, Wasatch Front Waste & Recycling District

What We Did

We rebuilt their site on Drupal 9 with our Provus® 2.0 design system, creating an intuitive interface that mirrors the natural beauty of the Wasatch region. The new site features an integrated container reservation system, streamlined content management, and mobile-friendly design that works across all devices.

Calendar on the Wasatch Front Waste & Recycling Site

Wasatch Front Waste & Recycling web page

Simplified Content Management

Staff can now quickly update content and adjust layouts without technical expertise, while maintaining consistent branding. The move from WordPress to Drupal 9 eliminated the previous maintenance headaches.

Smart Scheduling System

We built a calendar-based container rental program that handles complex booking logic and integrates with online payments. This gives residents 24/7 access to schedule services without calling in.

Better Information Architecture

The redesigned navigation and search functionality helps residents quickly find what they need. Content is organized based on how people actually look for information, reducing frustration and phone calls.

The Result

The new site has significantly reduced incoming calls by making it easier for residents to find information and complete tasks online. Staff report major time savings in content management, while residents appreciate the modern, user-friendly interface that works smoothly on any device.